Five controls, one account

Before the loss, not after: Whitelotus Casino responsible gambling

Play stays a pastime when you start at 18+ and keep the limits, reminders and exclusion tools that sit in every Whitelotus Casino account switched on.

Set a limit

Malta Gaming AuthorityLicensed MGA/B2C/984/2017, audited by eCOGRA and iTech Labs

Checking your safety net

Rules first, play second

You will know the age, the licence, the helpline and where to ask about limits.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/984/2017

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Protection you control

When a spend starts feeling like a target

Use this list when you want play to have a clear edge before the first deposit.

A ceiling before the first deposit

Cap what can reach the account over a set period, so a planned spend stays planned. Switch it on before your next deposit, while the total is still your decision.

An interruption you choose

A message interrupts play after a stretch of time, giving you a natural point to stop. Turn it on when sessions tend to stretch without you noticing.

A stop point set in advance

This stops play once losses in a period reach the figure you picked. Set it at the start, when the number is chosen calmly rather than chased.

Step away, come back later

A break steps your account away from play for a chosen period, short of closing it. Take one when you want distance without ending the account.

A firm closure of play

This closes your account to play for a set period and cannot be talked round in the moment. Choose it if you need a firm line rather than a pause.

Four taps

Your first minute in the account

You will have a limit saved in the account and know what to check on the confirmation.

Signed in as yourself?

Open your profile menu from the lobby and check that you are signed into your own single account before changing anything.

Reading the current values

Find the limits area, where deposit, loss and time settings sit. Read the current values so you know what you are replacing.

Loss limit or deposit limit

Pick the control that matches your concern: money in, money lost, or time at the screen. Each one is applied separately.

From choice to saved value

Review the summary of your choice and confirm it, then check the saved value appears in the account afterwards.

From a harmless evening to a habit you hide

Catching these signs early keeps a small habit small. Set a deposit limit or take a pause in your account before the next session, not after a loss, and let the tool hold the line for you.

Read through the seven below and count only the ones that sound like your last few weeks.

Spending more than you planned on a single evening
Chasing a loss with a bigger deposit
Playing to fix your mood, not your evening
Hiding your play from people close to you
Borrowing money to keep playing
Losing track of hours at the screen
Feeling flat or short-tempered when you stop

After the pause

Talking to someone beats waiting for it to pass

Reach for this block when a limit or a pause has not been enough and you want to speak with a person.

Gambling Helpline Aotearoa

Ring this national line any hour of the day and speak with a trained counsellor, alone or alongside a worried partner, parent or friend. It is free and confidential, and texting works if talking feels too hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling through this foundation for you or a family member, with peer and cultural support and clinics around the country. Their team also answers texts and freephone calls on weekday hours. pgf.nz

Safer Gambling Aotearoa

Browse this Health New Zealand site for plain information on harm, practical tips and a local support finder. It is written for people who gamble and for the whanau and friends standing beside them. safergambling.org.nz

A pause or a full stop?

How long do you need off? Think of this as a short break of hours or days, chosen from your account settings before a session starts. Play, deposits and bonuses close for that window, and access returns by itself once the window ends.

Can you undo it early? Choose this when a pause is too small and you want access closed for a long stretch. Set it in your account, and treat the period as final: it is not lifted early, so your future self keeps the decision.

Where do you set it here? New Zealand has no national exclusion register, so the casino account is where exclusion happens and where your request takes hold across play. If you want support alongside it, the helpline below takes your call.

Staying in control

The questions behind a pause or a closure

Settles the practical points about limits, pauses, exclusion and who to call in New Zealand.

Will excluding myself here block me at other casinos too?+

No. New Zealand has no national self-exclusion register, so stopping play here does not follow you to any other site. Self-exclusion is set in your own Whitelotus Casino account and covers this account only. If you want broader cover, speak to a gambling support service about your options.

Can a self-exclusion be lifted before the end?+

No. Once a self-exclusion starts it runs for the whole period you chose, and the support team cannot shorten it. Pick a span you can live with rather than the longest one available. A shorter cooling-off period may suit you better if you simply want a breather.

How do I shut my account down for good?+

Email [email protected] from your registered address and say you want the account closed permanently. The support team confirms the closure once they have checked the request against your account. Ask about self-exclusion at the same time if you want play blocked as well.

Why do you need my age checked before I play?+

Only players aged 18 or over may hold an account, so age and identity are confirmed before play is switched on. Upload a photo ID, proof of address and a payment card image when asked. Verification usually completes within 56 hours, and no deposit is accepted before then.

What does a cooling-off period actually change?+

A cooling-off period blocks play and deposits for the stretch you select, while your balance and history stay in place. Once it ends, the account reopens on its own and you can play again. Nothing else on your profile is altered in the meantime.

Can I set deposit limits from my phone?+

Yes. The mobile version of the site carries the same account section, so limits are set in exactly the same place as on a desktop. Log in, open your profile and choose the limit you want. Every saved value shows up on all your devices.