Before You Withdraw

Get Your Identity Cleared For Whitelotus Casino Withdrawals

Licensed casinos must identify every player, so your papers confirm who you are and are reviewed within 56 hours.

Start Verification

Malta Gaming AuthorityLicensed MGA/B2C/984/2017, audited by eCOGRA and iTech Labs

Reading The Details

You Have Been Asked For Documents: The Basics

These six lines settle who runs the check, how long it lasts and how to reach the team.

Checking company

Whitelotus Casino Ltd.

License held

MGA/B2C/984/2017, Malta Gaming Authority

Review time

56 hours

Needed for

First withdrawal at the latest

Verification email

[email protected]

Minimum age

18+

The Four Moves

Send Clean Copies In Four Moves

Most delays come from cropped edges or glare, and this walk-through removes both.

Open Your Profile Section

Opening your profile, you will find the documents area near the account settings; check which items are still marked as open before you send anything.

Full Page, Four Corners

Photographing the whole identity page flat, keep all four corners and the photo strip visible, since a cropped edge means a second attempt.

Six And Four Showing

Card images need the first six and last four digits visible, with the middle digits and the security code covered over.

You Gain A Cleared Account

Leaving it with the team, expect up to 56 hours; a follow-up to [email protected] helps if nothing has moved.

Your Documents Ready

Send The Right Copies First Time

Blurred or cropped copies cause most rejections, and sharp pictures remove that worry entirely.

Photo ID

ConfirmsYour name and age

Must showFull page, sharp, all four corners

Proof of address

ConfirmsWhere you live

Must showYour name, your address, a recent date

Payment card image

ConfirmsThe card in your name

Must showFirst six and last four digits

First Cash-Out

Knowing Which Moments Trigger Review

You will know which four moments bring a request, and what each one asks of you.

A Payout Released

Your first payout is held while the licence-required identity check completes, so photo ID, proof of address and a card image are requested.

Asking For More Room

A higher deposit limit changes how you fund play, so identity and source of funds are confirmed before the new limit is granted.

Why So Many Questions?

Payments far outside your usual pattern draw a closer look under anti-money-laundering rules, so proof of where the money came from is asked.

New Method, Fresh Proof

A payment method new to this account needs a check that it belongs to you, so a card image may be requested.

Show Where Your Money Began

Because the Malta Gaming Authority licence, MGA/B2C/984/2017, obliges every operator it licenses to know where player money comes from, a source of funds request follows large or unusual activity. It is routine paperwork under anti-money-laundering rules, never an accusation aimed at you.

The verification team picks what fits your case from these papers.

Recent bank statements
Payslip or employer letter
Tax assessment notice
Proof of a property sale
Evidence of an inheritance

Read The Reason, Resend It

Cropped Edges. A corner, an edge or a line of text is cut off, so the reviewer cannot confirm the whole page is genuine. Lay the document flat in daylight. Fit all four corners in frame.

Match The Name. Details that do not match your account name or address make the reviewer suspect the papers belong to someone else. Update your account details first. Send a document showing the new address.

Expired Then, Refused Now. An expired photo ID no longer proves who you are today, so the reviewer must refuse it. Renew your ID, then send the new one. Send the photo page only.

Mid-check?

What You Gain From Cleared Documents

Everything the check leaves unclear, settled in short answers you can read in a minute.

How long does the verification take once I upload everything?+

Allow up to 56 hours from the moment the last file arrives. Most files that are legible and complete are settled well inside that window. You hear the outcome by email, so nothing disappears quietly.

Which regulator stands behind Whitelotus Casino and under what number?+

The Malta Gaming Authority supervises Whitelotus Casino Ltd. under licence MGA/B2C/984/2017. That licence is the reason an identity check happens at all, and it binds the casino to the same standard for every player, New Zealand included.

Are the documents I send stored safely?+

Files travel over 128-bit SSL encryption and reach the team handling checks, not the wider staff. Auditors QUINEL, iTech Labs and eCOGRA review how records are kept. Data questions go to [email protected].

When will I be asked for documents, and can it come earlier than a payout?+

The latest point is before your first withdrawal leaves. The casino may ask sooner, at registration or after a first deposit, so keep the files handy rather than waiting for a payout request.

Do I have to send the same files more than once?+

Usually not, because a cleared file stays on record. A fresh copy is requested only when something on it has lapsed, such as an expired card or passport, or when a payout needs a source of funds review.

My surname changed after my ID was printed. What does the check need?+

Send the document showing the old name alongside the one that carries the new one, such as a marriage certificate or a deed poll copy. The two together let the team match you to the account.

A document came back refused. Where do I go from there?+

Read the refusal note, which names the exact flaw, then send a corrected copy to [email protected]. A reshoot with all four corners visible and no glare clears most refusals on the second pass.